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Root Cause Identification (RCI) is a critical step in network troubleshooting and incident response. By pinpointing the fundamental reason behind a network issue, organizations can implement effective solutions to prevent future occurrences, minimize downtime, and enhance network reliability.

The process of intercepting and recording data packets as they travel across a network.

Identifying patterns or connections between seemingly unrelated events or alerts across different network systems.

The rapid and repeated transition of a network interface or link between up and down states. This instability can significantly impact network performance, leading to service disruptions, packet loss, and increased latency.

A virtualized Wide Area Network (WAN) that connects an organization's employees, resources, and applications using cloud-based technologies. Cloud networks are made up of virtual components, such as virtual routers, firewalls, and network management software and allow users to access data and applications from anywhere, on any device, and at any time.

Configuration Management Database (CMDB) - a centralized repository that stores information about all IT assets within an organization.

Content Delivery Network (CDN) - a globally distributed network of servers designed to deliver content to users based on their geographic location.

A network that combines multiple types of connecting technologies or network infrastructures.

A systematic problem-solving technique used to identify the underlying causes of problems or incidents.

Deep Packet Inspection (DPI) - a powerful technique that involves analyzing the contents of network packets to gain detailed insights into network traffic.