Last updated on: July 08, 2020
1. Our Products and Services
The Products and Services provide a platform for operational intelligence of digital infrastructure. It provides actionable multi-dimensional insights to network, cloud and application operators.
2. Types of Information Gathered From Our Users
To register to and/or use our Products and Services, you may need to provide certain personal details such as your first and last name, your email address, and your company name. (“Personally Identifiable Information”). You are responsible for maintaining the security of any and all log-in information used by you in connection with our Products and Services (e.g. user name and password) and ensuring that they are not passed on to or used by others. You are responsible for all actions that take place under your account(s). In the course of use, the Products and Services may also receive some information from and/or through applicable third-party platform/products (e.g. Slack), for the purposes of providing the Services and operating the Product. Such information collected from third party platforms/products (with the exception of name, email and company name, which are stored on Selector Software servers), such as, by way of example, Slack chat logs, is NOT stored or collected on Selector Software’s servers.
The data retention policy is dependent on customer requirements. It varies from 15 days to 1 year. For Slack queries, the trace data is stored for 12 hours, query data stored for 15 days to 1 year depending on customer request. All data is deleted when application is decommissioned.
3. Sharing information
Selector Software is committed to ensuring the security of your information. Our the website, servers and Products and Services have security measures intended to keep Users’ information protected. Users are required to protect their usernames/passwords or any other security related information. If we learn that one of our systems containing personal information has been breached, we will notify Users.
5. Communications and Messages from Selector Software
We may contact Users who enter their email addresses on our product, or who register to request information, or register for our services. Users can always opt out of receiving emails or request that no more emails be sent to them.
6. Your Rights With Regard To Your Personally Identifiable Data
At your request, we will inform you what personal data we have stored about you and for what purpose(s). Should we ever have stored false data about you, despite our efforts to only store accurate and current data, we will correct it promptly upon recognition or at your request. In these cases, please contact: [email@example.com]
In case you want us to delete your personal data or revoke consent granted for certain processing of your personal data, please contact us in the same way.
7. Contacting Us
For any question regarding privacy, or to access or remove the information we collect about you, please contact Selector Software at firstname.lastname@example.org.