Privacy Policy

Last updated on: July 08, 2020

This page sets forth the privacy policy of Selector Software, Inc. applicable to Selector Software’s Slack App and Selector Software’s Microsoft Teams App (hereinafter the “Products and Services”). Selector Software Inc. is committed to protecting the privacy of its users. We do not share, sell, rent trade or loan personal data to third parties, other than as set out in this policy and our Terms and Conditions.

1. Our Products and Services

The Products and Services provide a platform for operational intelligence of digital infrastructure. It provides actionable multi-dimensional insights to network, cloud and application operators.

2. Types of Information Gathered From Our Users

To register to and/or use our Products and Services, you may need to provide certain personal details such as your first and last name, your email address, and your company name. (“Personally Identifiable Information”). You are responsible for maintaining the security of any and all log-in information used by you in connection with our Products and Services (e.g. user name and password) and ensuring that they are not passed on to or used by others. You are responsible for all actions that take place under your account(s). In the course of use, the Products and Services may also receive some information from and/or through applicable third-party platform/products (e.g. Slack), for the purposes of providing the Services and operating the Product. Such information collected from third party platforms/products (with the exception of name, email and company name, which are stored on Selector Software servers), such as, by way of example, Slack chat logs, is NOT stored or collected on Selector Software’s servers.

The data retention policy is dependent on customer requirements. It varies from 15 days to 1 year. For Slack queries, the trace data is stored for 12 hours, query data stored for 15 days to 1 year depending on customer request. All data is deleted when application is decommissioned.

3. Sharing information

We will not share Personally Identifiable Information that you have provided to us other than as set out in our Terms of Service and in this policy. We may disclose information to external service providers, for example, to those who build and run the website, such as to a web infrastructure service or a distributed computer platform, and to other service providers who we may use as necessary to support the provision of our services. Any such service provider is required to comply with the terms of this privacy policy and maintain any such information it receives in confidence. We may also disclose aggregate, non-personal information or survey results to partners and other third parties. Selector Software reserve the right to share your Personally Identifiable Information where Selector Software believes the disclosure is necessary to (1) comply with the law or with a judicial proceeding, or legal processes, (2) protect property rights, (3) protect our user, including from misuse or unauthorized use of our services, or (4) protect the safety or property of our employees, customers, users or other third parties. We may be prohibited by law, court order or other legal process from providing notice of any such disclosure, and we may not provide such notice, at our sole discretion. We may also disclose or transfer your Personally Identifiable Information (1) to our corporate affiliates and (2) to any person or other entity in connection with the sale of the business or assets of Selector Software. We require those that receive your Personally Identifiable Information to limit their use and disclosure of your information to the purposes for which you provided it. We may collect and pass information on aggregated statistics about our customers, sales, usage patterns, and related information (not including personally identifying information) to third parties.

4. Security

Selector Software is committed to ensuring the security of your information. Our the website, servers and Products and Services have security measures intended to keep Users’ information protected. Users are required to protect their usernames/passwords or any other security related information. If we learn that one of our systems containing personal information has been breached, we will notify Users.

5. Communications and Messages from Selector Software

We may contact Users who enter their email addresses on our product, or who register to request information, or register for our services. Users can always opt out of receiving emails or request that no more emails be sent to them.

6. Your Rights With Regard To Your Personally Identifiable Data

At your request, we will inform you what personal data we have stored about you and for what purpose(s). Should we ever have stored false data about you, despite our efforts to only store accurate and current data, we will correct it promptly upon recognition or at your request. In these cases, please contact: []

In case you want us to delete your personal data or revoke consent granted for certain processing of your personal data, please contact us in the same way.

7. Contacting Us

For any question regarding privacy, or to access or remove the information we collect about you, please contact Selector Software at

8. Updates

This privacy policy may be modified and updated from time to time. Please check this page periodically to check if there are updates.