Description
Walk through a demo of network status, problem detection, and alerts using the Selector Copilot Chatbot.
Video length: 2:57
Transcript
8 AM Monday Morning
Dave: What’s the status of the network?
Copilot: Here’s the status of the network over the last 5 minutes.
[nyc network is highlighted in yellow.]
Dave: Tell me more about the problem in nyc.
Copilot: I’ve isolated the problem to one of the members of the LAG bundle between an edge router and core switch.
Copilot: One of the interfaces is taking errors. Would you like me to bounce the interface?
Dave: Yes.
Copilot: Initiating ansible playbook:
Bounce Interface node1.nyc interface et-0/0/3
. . . Success
Node3.nyc interface et-1.1.7
. . . Success
Monitoring for additional errors . . . . . . . .
3 AM Wednesday
Selector: Alert: (12:01:01) Interface et-0/0/0 down
Alert: (12:01:01) Interface et-0/0/2 down
Alert: (12:01:01) Interface et-0/0/3 down
Alert: (12:01:02) Interface et-0/0/1 down
Alert: (12:01:04) Interface ae0 down
Alert: LAG: Crown Castle CC/589648 Failure
Dave: What is the cause of this?
Copilot: The displayed alerts are all related to the same incident. Please see the following correlation graph.
[Correlation graph is displayed.]
Copilot: Disconnection of all ports in a LAG bundle indicates a fiber cut or other severe provider outage.
Copilot: Would you like me to open a ticket with the service provider?
Dave: Yes.
Copilot: Internal ticket #59687 in ServiceNow. AT&T ticket #BR2040493. Check your emails for details and updates.
6 PM Friday evening
Copilot: Alert: Optical transceiver installed in node34.sfo:et-3/0/7 will fail in approximately 10 days.
Dave: How do you know this?
Copilot: The temperature has increased over the past few days and is 30C hotter than other optical transceivers in this device, a condition that indicates a near-term failure.
Dave: What is the impact of this interface failing?
Copilot: The connection to “TRANSIT: Zayo” will go down.
Dave: Please schedule a P1 ticket to replace the faulty optical transceiver.
Copilot: P1 Remote Hands Dispatch: Ticket #98385 created in Jira.
Dave: Great. Now can you pour me a drink?
Copilot: I’m sorry, Dave. I’m afraid I can’t do that.
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